Support
We'd Love to Hear From You
Questions about your card, a partnership idea, or press inquiry — reach us any way that works for you.
Send Us a Message
Phone & Email
support@fintech.com.np
Business Hours
Sun – Fri, 9:00 AM – 6:00 PM
Support chat: 24/7
Regulatory & Compliance
Named Officers for Regulatory Matters
Grievance Officer
Rajesh Sharma
For unresolved customer complaints about your card, recharge, or a transaction. Acknowledged within 24 hours and resolved within 15 working days.
Compliance Officer
Anita Poudel
For AML / KYC, data protection, and other regulatory compliance matters under NRB licensing.
Accessibility & Disability Officer
Bikash Thapa
For accessibility barriers, assistive-technology support, or feedback on how well this site meets WCAG guidelines.